I then called again the NEXT day and had no answer. I let the weekend go by, and called again on Monday to coordinate my drop off, to which no one answered my 3 calls (all at different times during the day!). I decided to call a different location to see if I could coordinate a pickup for the rental since my car was done in the shop, and the other location was super friendly and helpful, I STILL have not heard anything from the Brooklyn Center location.
I needed a rental through insurance for a 5 day car repair. When I spoke to the representative on the phone and scheduled my rental pickup, the guy on the line was new and gave me all misinformation (I actually ended up calling back the next day to make sure my info was correct which it wasn't).
The price was fine compared with other companies BUT the problem is I was given a car smelling cigarettes smoke. It was too late to return it and I'm sure whoever gave it to me he was very aware of this. My 11 hours trip was never easy
I HIGHLY recommend not going to this location and making the longer trip to a better location (Coon Rapids was by far better!).
Terrible. I made a reservation and went to get the car and after taking all of my information the guy says he wants to run my credit! I told him I am renting not buying (so strange). Of course I don't want my credit ran, I am in the process of looking for a car to buy. Anyway, I ended up going back to trusted Enterprise. I only tried out Hertz because I found a "good" deal online. Also the man was rude when I refused and took my service elsewhere.
Avoid this place like the plague! They told me they reserved the I chose online and their front desk confirmed for me. After few dayd when I arrived to pick up the car, I was told by a woman there that "my car is not ready, it was dirty and they sent it to clean it and change the oil. Come back after 1 hour" I was not happy about that. When I returned after one hour, I the woman there told me "We have a different car for you..." which was smaller for a family of 4. When I asked "where is the car I reserved?" I was told again "it's not ready"...Also, to my surprise they charged us $100 more than what they had quoted us the week before when I reserved the car! Totally unprofessional - and to make it worse, they were unapologetic and unprofessional. I would recommend to make sure they deliver their quotes in writing - I will NEVER go back to this place.
I called the next day to see what the plan would be for swapping out the vehicle, and spoke to a different male on the phone than the day before. I explained the situation to this guy, and he told me I had spoken to the manager and he was on break so he would take my info and the manager would call me back afterwards. So I gave him my info, then never heard anything from him.
So three weeks go by and I am supposed to pick up my rental, the guy at the counter kept me there for 20 minutes before allowing me to leave with the rental (printer issues) and I was in such a hurry to get downtown that I just got in the rental and left as I was already late for my appointment. Later that evening, I decided to call the Brooklyn Center location and ask for a different car because mine smelt like cigarettes and there was another persons trash stuffed under my seat. My schedule was extremely tight so I asked if they would be able to bring another rental to my location and switch it out, and the guy answered promptly to my complaint and told me he would be able to the following day. Before I could give him my information to get a hold of me the next day, he hung up.
Called to ask them a question, but instead of getting someone on the other line they picked up and hung up the phone. I called again thinking it was a mistake, but I got the same response. So I canceled my reservation because I can only imagine what their in-person service is like if they can't even answer the phone properly.
Hertz Rent A Car is a US Car Rental based in Brooklyn Center, Minnesota. Hertz Rent A Car is located at 6201 Brooklyn Blvd, Brooklyn Center, MN 55429, USA.
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